Privacy Policy

Illuminate Aesthetics (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our clinic, use our services, or interact with us online or offline.

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1. Information We Collect

We may collect and process the following types of personal data:

a) Personal Identification Information

• Full name

• Date of birth

• Address

• Email address

• Phone number

b) Health & Medical Information (necessary for safe treatment)

• Medical history relevant to aesthetic procedures

• Allergies and sensitivities

• Current medications

• Previous aesthetic treatments

c) Payment Information

• Transaction details (we do not store full card details)

d) Marketing Preferences

• Your consent for receiving promotional offers and updates

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2. How We Use Your Information

We use your personal information for the following purposes:

• To book and manage your appointments

• To assess suitability for treatments and ensure safety

• To maintain treatment records in compliance with industry regulations

• To process payments and issue receipts

• To send appointment reminders and important service updates

• To respond to your enquiries or complaints

• To send marketing communications if you have opted in

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3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent – where you have given clear permission for us to process your information (e.g., marketing emails)

• Contract – where processing is necessary to deliver a service you have requested

• Legal obligation – where we are required by law to keep certain records

• Legitimate interests – for purposes such as improving services and ensuring clinic safety

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4. Data Storage & Retention

• We store personal data securely in paper and/or electronic form.

• Medical and treatment records are retained for a minimum of 7 years in line with industry regulations.

• Marketing consent details will be kept until you withdraw your consent.

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5. Sharing Your Information

We will not sell or rent your personal data to third parties. We may share information with:

• Licensed prescribers and other medical professionals for treatment purposes

• Payment processing providers

• Regulators or law enforcement agencies if required by law

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6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (where legally permissible)

• Withdraw consent for marketing at any time

• Request a copy of your treatment records

To exercise your rights, contact us using the details below.

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7. Security Measures

We take data security seriously and use appropriate technical, administrative, and physical safeguards to protect your personal information from loss, misuse, or unauthorised access.

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8. Cookies & Website Tracking

If you visit our website, we may use cookies or tracking tools to improve your browsing experience and analyse site traffic. You can adjust your browser settings to refuse cookies if preferred.